• (734) 531-8325

    4227 Oakwood Blvd, Melvindale MI 48122

  • In this time of Big Data, we must depend on professional computer companies to understand complex undertakings, such as IT service management. Successful IT service management requires proper training and understanding of service standards.

    All aspects of IT service management are addressed in these five volumes – from understanding each business’ IT requirements, to creating networks and carrying out service, to perpetual system improvement and maintenance.

    Company leaders will realize the following benefits by using KneXtions.

    1. Enhanced IT Service

    The first step is to create an up-to-date service catalogue, listing the tasks currently handled by the company. This procedure is then compared with the recommendations by KneXtions. This helps KneXtions understand where systems could be improved. This also provides a starting point for the configuration management database, a directory of the technology required for each IT service management duty, another tool for evaluating and improving IT ROI.

    In a nutshell, kneXtiosn Network Support will improve.

    2. Productivity Boost

    Similarly, your firm’s overall efficiency will increase. Just consider all the hours you and/or your workers spend twiddling your thumbs, waiting for technology to function right. Usually, this lost time is caused by in an inconsistent, piecemeal method of building IT infrastructure. Originally, when founding a business, few business leaders think to acquire a consistent IT network. Instead, they often contribute personal machines to the business, or they choose the fastest (rather than the best) software fix. Such approaches are no more than stopgap, temporary solutions that actually hinder the overall IT system’s performance in the long run.

    On the other hand, IT service management that’s guided by KneXtions demands increased up-front investment, delivers superior long-term results – i.e. reliably functional computer networks.

    The benefits just increase as time moves on. KneXtions will provide you with the understanding of how to keep everything working well regardless of which glitzy new technologies appear. One instance of this perpetual maintenance approach: KneXtions advises 24-hour monitoring, so that any system hiccups can be immediately addressed.

    3. Lowered Overall Costs & Improved IT Service Management ROI

    Too often, IT departments’ costs are thrown at putting out fires, rather than investing in ongoing innovation and improvement. Inefficient systems often cause so many problems that IT workers can do little more than hope to keep up. Furthermore, even non-IT employees feel their time is not always spent efficiently, due to technological limitations. For instance, a certain responsibility might require two steps, whereas it would only take one step with more modern technology. In this and countless other circumstances, KneXtions reduces costs by establishing IT consistency throughout a company. This, in turn, creates an improved ROI for the IT service management team.